Returns and Refund Policy

Returns & Refund Policy – Ninsezip / Ninseble House UK

Last updated: 08 mai 2025

At Ninsezip, we want you to shop with complete confidence. This Returns and Refund Policy follows UK law (Consumer Contracts Regulations 2013) to ensure a clear, fair, and transparent process for all our customers.

Right of Withdrawal

You have a 14-day cooling-off period starting from the date you receive your order, even if the item is not faulty.
You don’t need to provide a reason for your return, but we always value your feedback.

Accepted Returns

We accept returns if:

  • Non-defective items: returned within 14 days, unused, and in their original condition.

  • Defective or damaged items: reported within 14 days of receipt.

  • Incorrect or missing products: reported within 14 days of receipt.

Non-Returnable Items

Returns will not be accepted if:

  • The item has been used or shows visible damage.

  • The item is not in its original packaging.

  • The item is a digital download or gift card.

Return Conditions

To qualify for a refund:

  • Items must be unused, clean, and returned in original packaging.

  • You must request the return within 14 days of delivery.

  • Send your return request by email to info@ninsezip.com.

Exchange Policy

We do not offer exchanges.
To replace an item, please return your original purchase for a refund and place a new order.

Restocking Fees

We do not charge restocking fees.
Returns are free of processing charges.

How to Request a Return

Please email info@ninsezip.com with:

  • Your full name.

  • Your order number.

  • The reason for the return.

  • A clear photo of the item (for damaged or defective products).

Return Address

Please send your return to:

Ninsezip (brand of Ninseble House UK)
Ninseble House UK
215 Ilderton Road
London SE15 1NS
United Kingdom

Important: Do not send items without contacting us first. Unauthorized returns may not be processed.

Return Shipping & Labels

  • Return shipping costs are your responsibility unless the item is defective or damaged.

  • You may use the carrier of your choice, but we recommend tracked delivery for your peace of mind.

Refunds

After we receive and inspect your return:

  • We will confirm approval by email.

  • Refunds will be processed within 5–7 business days.

  • All refunds will be issued via the original payment method.

Questions? Our team is here to help:
📧 info@ninsezip.com
📞 +44 776 809 3651 (Monday–Friday 8 am – 5 pm)