FAQ
FAQ – Ninsezip / Ninseble House UK
Last updated: 8 mai 2025
1. Where do you ship from?
We ship all orders from our UK distribution centre, located in London.
Our products are available for delivery across the UK and select European countries.
2. How long does delivery take?
🇬🇧 UK delivery: Estimated 7–14 business days
🇫🇷 France: 7–14 business days
🇪🇺 Other European countries: 7–14 business days
3. Do you offer free delivery?
Yes! We offer free standard delivery on all orders.
4. What payment methods do you accept?
We accept the following secure payment methods:
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Credit & Debit Cards (Visa, Mastercard, American Express)
All payments are processed securely via Shopify Payments.
5. Can I return a product?
Yes, we accept returns within 14 days of delivery — even if the product isn’t faulty.
Items must be unused, in original condition, and packaging.
Return costs are at your charge unless the product is defective.
Please email us at info@ninsezip.com before returning any item.
More details are available in our Returns Policy.
6. When will I get my refund?
Once your return is received and inspected, we process your refund within 5 to 7 business days.
Refunds are issued to the original payment method.
7. What should I do if I receive a faulty or damaged item?
Please email us at info@ninsezip.com within 14 days of receiving your order.
Attach a clear photo of the item and explain the issue. We’ll resolve it as quickly as possible.
8. Do you offer exchanges?
We currently do not offer direct exchanges.
If you want a different product, please return your original item for a refund and place a new order.
9. Is my data safe?
Absolutely. We are fully compliant with the UK GDPR.
Your information is stored securely and never sold to third parties.
See our Privacy Policy for full details.
10. I have another question. How can I contact you?
You can reach us via:
📧 info@ninsezip.com
📞 +44 776 809 3651
(Monday to Friday – 8 am to 5 pm)
