Payment Policy

Payment Policy – Ninsezip / Ninseble House UK

Last updated: 8 mai 2025

This Payment Policy explains how payments are processed on our website www.ninsezip.com, operated by Ninseble House Ltd, and outlines your rights and our obligations under UK law.

By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We currently accept the following secure payment methods:
✅ Visa (Credit & Debit)
✅ MasterCard (Credit & Debit)
✅ American Express

All payments are processed in British Pounds Sterling (GBP £).
Prices displayed on the site include all applicable UK VAT unless otherwise stated.

2. Secure Payment Processing

All transactions are processed securely through Shopify Payments or trusted third-party providers (e.g., Stripe, PayPal), and are fully compliant with:

  • UK GDPR (General Data Protection Regulation)

  • PCI DSS (Payment Card Industry Data Security Standard)

We do not collect or store your credit or debit card numbers on our servers.
Your payment details are encrypted and transmitted securely to our payment processors via SSL (Secure Socket Layer) technology.

3. Timing of Payment

Payment is due in full at the time of placing the order.
Orders will not be processed or dispatched until payment has been successfully authorised.

Once your payment is confirmed, you will receive an order confirmation email with a digital receipt.

4. Failed or Refused Payments

If a payment fails or is declined by your card provider, your order will not be confirmed.
In such cases, we recommend checking:

  • Card expiry date

  • Available balance

  • Correct billing address

If the issue persists, please contact your bank, payment provider or email us at info@ninsezip.com.

5. Invoicing & Proof of Purchase

After your payment is accepted, a detailed invoice will be automatically emailed to you.
You may request a copy at any time by contacting our customer support.

6. Fraud Prevention

To protect against fraudulent transactions, we may perform identity or security checks.
We reserve the right to cancel any order if we suspect suspicious activity or unauthorised use of payment methods.

7. Refunds

If your order is eligible for a refund, the amount will be returned via the same payment method used for purchase.
Refunds are processed within 5 to 7 business days from the date we receive and approve the return.
Please refer to our Returns & Refund Policy for full details.

8. Contact

For questions about billing, payments, or failed transactions, please contact:
📧 info@ninsezip.com
📞 +44 776 809 3651